{"id":33,"date":"2025-10-04T10:42:14","date_gmt":"2025-10-04T10:42:14","guid":{"rendered":"https:\/\/www.bomclay.com\/?page_id=33"},"modified":"2025-10-06T22:35:02","modified_gmt":"2025-10-06T22:35:02","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/www.bomclay.com\/index.php\/refund_returns-2\/","title":{"rendered":"Politique de retours et de remboursements"},"content":{"rendered":"<p><span style=\"color: #333333; font-size: 23px; font-weight: 600;\">Politique de retours et de remboursements \u2013 Bomclay<\/span><\/p>\n<div class=\"container\">\n<header>\n<p class=\"subtitle\">Derni\u00e8re mise \u00e0 jour : <time datetime=\"2025-10-07\">7 octobre 2025<\/time><\/p>\n<\/header>\n<section id=\"duree\">\n<h2>Dur\u00e9e de validit\u00e9<\/h2>\n<p>Notre politique de retour est valable <strong>pendant 30 jours<\/strong> \u00e0 compter de la date d\u2019achat. Si plus de 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pourrons malheureusement plus vous proposer de remboursement ou d\u2019\u00e9change complet.<\/p>\n<\/section>\n<section id=\"conditions\">\n<h2>Conditions de retour<\/h2>\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit\u00a0:<\/p>\n<ul>\n<li>\u00eatre <strong>non utilis\u00e9<\/strong> ;<\/li>\n<li>\u00eatre dans le <strong>m\u00eame \u00e9tat<\/strong> que celui dans lequel vous l\u2019avez re\u00e7u ;<\/li>\n<li>\u00eatre renvoy\u00e9 dans son <strong>emballage d\u2019origine<\/strong>.<\/li>\n<\/ul>\n<\/section>\n<section id=\"non-retournables\">\n<h2>Articles non retournables<\/h2>\n<p>Certains types de produits ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n<ul>\n<li>Produits p\u00e9rissables (aliments, fleurs, journaux, magazines, etc.)<\/li>\n<li>Produits intimes ou sanitaires<\/li>\n<li>Mati\u00e8res dangereuses, liquides ou gaz inflammables<\/li>\n<li>Cartes-cadeaux<\/li>\n<li>Logiciels t\u00e9l\u00e9chargeables<\/li>\n<li>Certains produits de sant\u00e9 ou de soins personnels<\/li>\n<\/ul>\n<p class=\"note\">Pour valider un retour, un <strong>re\u00e7u<\/strong> ou une <strong>preuve d\u2019achat<\/strong> est n\u00e9cessaire. Merci de ne pas renvoyer votre achat directement au fabricant.<\/p>\n<\/section>\n<section id=\"remboursements\">\n<h2>Remboursements<\/h2>\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail confirmant la r\u00e9ception de l\u2019article retourn\u00e9 ainsi que l\u2019approbation ou le refus de votre remboursement.<\/p>\n<p>Si votre demande est approuv\u00e9e, le remboursement sera effectu\u00e9 automatiquement sur votre carte bancaire ou via le <strong>m\u00eame moyen de paiement<\/strong> que celui utilis\u00e9 lors de l\u2019achat, dans un d\u00e9lai de quelques jours ouvr\u00e9s.<\/p>\n<h3>Cas de remboursement partiel<\/h3>\n<ul>\n<li>Livre pr\u00e9sentant des signes \u00e9vidents d\u2019utilisation<\/li>\n<li>CD, DVD, jeu vid\u00e9o, vinyle, etc., d\u00e9j\u00e0 ouvert<\/li>\n<li>Article endommag\u00e9 ou incomplet (non d\u00fb \u00e0 une erreur de notre part)<\/li>\n<li>Retour effectu\u00e9 plus de 30 jours apr\u00e8s la livraison<\/li>\n<\/ul>\n<\/section>\n<section id=\"retards\">\n<h2>Retards ou absence de remboursement<\/h2>\n<ol>\n<li>V\u00e9rifiez d\u2019abord votre compte bancaire.<\/li>\n<li>Contactez ensuite votre compagnie de carte de cr\u00e9dit \u2014 le traitement peut prendre plusieurs jours.<\/li>\n<li>Contactez enfin votre banque \u2014 un d\u00e9lai de traitement peut \u00eatre n\u00e9cessaire avant l\u2019affichage du remboursement.<\/li>\n<\/ol>\n<p>Apr\u00e8s ces \u00e9tapes, si vous n\u2019avez toujours rien re\u00e7u, contactez-nous \u00e0 <a href=\"mailto:Bomclay@waswiya.com\">Bomclay@waswiya.com<\/a>.<\/p>\n<\/section>\n<section id=\"echanges\">\n<h2>\u00c9changes<\/h2>\n<p>Nous rempla\u00e7ons uniquement les articles <strong>d\u00e9fectueux ou endommag\u00e9s<\/strong>. Pour demander un \u00e9change contre le m\u00eame produit, \u00e9crivez-nous \u00e0 <a href=\"mailto:Bomclay@waswiya.com\">Bomclay@waswiya.com<\/a> et envoyez votre article \u00e0\u00a0:<\/p>\n<p class=\"address\"><strong>Bomclay<\/strong><br \/>\n191 avenue du Mondial de Rugby 2007<br \/>\n34070 Montpellier<br \/>\nFrance<\/p>\n<\/section>\n<section id=\"cadeaux\">\n<h2>Articles offerts<\/h2>\n<ul>\n<li>Si le produit vous a \u00e9t\u00e9 offert et exp\u00e9di\u00e9 directement, vous recevrez un <strong>cr\u00e9dit cadeau<\/strong> \u00e0 la valeur de votre retour (envoy\u00e9 d\u00e8s r\u00e9ception de l\u2019article retourn\u00e9).<\/li>\n<li>Si le produit n\u2019\u00e9tait pas identifi\u00e9 comme cadeau, ou si le donneur de cadeau a re\u00e7u la commande pour vous la remettre plus tard, le remboursement sera adress\u00e9 \u00e0 l\u2019acheteur d\u2019origine.<\/li>\n<\/ul>\n<\/section>\n<section id=\"expedition\">\n<h2>Retours par exp\u00e9dition<\/h2>\n<p>Adresse de retour\u00a0:<\/p>\n<p class=\"address\"><strong>Bomclay<\/strong><br \/>\n191 avenue du Mondial de Rugby 2007<br \/>\n34070 Montpellier<br \/>\nFrance<\/p>\n<ul>\n<li>Les <strong>frais d\u2019exp\u00e9dition de retour<\/strong> sont \u00e0 la charge du client et <strong>non remboursables<\/strong>.<\/li>\n<li>Si un remboursement est accord\u00e9, le co\u00fbt du retour pourra \u00eatre <strong>d\u00e9duit<\/strong> du montant rembours\u00e9.<\/li>\n<li>Les d\u00e9lais d\u2019\u00e9change peuvent varier selon votre lieu de r\u00e9sidence.<\/li>\n<li>Pour les articles de valeur, utilisez une <strong>exp\u00e9dition avec suivi<\/strong> ou une <strong>assurance colis<\/strong>. Nous ne pouvons pas garantir la r\u00e9ception de votre envoi.<\/li>\n<\/ul>\n<\/section>\n<section id=\"contact\" class=\"contact\">\n<h2>Besoin d\u2019aide ?<\/h2>\n<p>Pour toute question concernant les retours ou remboursements, contactez-nous\u00a0: <a href=\"mailto:Bomclay@waswiya.com\">Bomclay@waswiya.com<\/a><\/p>\n<\/section>\n<footer>\u00a9 <span id=\"year\"><\/span> Bomclay. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/footer>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Politique de retours et de remboursements \u2013 Bomclay Derni\u00e8re mise \u00e0 jour : 7 octobre 2025 Dur\u00e9e de validit\u00e9 Notre politique de retour est valable pendant 30 jours \u00e0 compter de la date d\u2019achat. Si plus de 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pourrons malheureusement plus vous proposer de remboursement ou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","omw_enable_modal_window":"enable","ofc_meta_disable_footer_callout":"","ofc_meta_callout_button_url":"","ofc_meta_callout_button_txt":"","ofc_meta_callout_text":"","ofc_enable_fullscreen":"disable","ofc_fullscreen_speed":0,"ofc_fullscreen_nav":"enable","ofc_fullscreen_nav_pos":"right","ofc_fullscreen_nav_color":"","ofc_fullscreen_nav_tooltip_color":"","ofc_fullscreen_responsive":0,"osp_disable_panel":"default","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-big","owp-tabs-layout-vertical","has-no-thumbnails","has-product-nav"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":2,"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"predecessor-version":[{"id":1301,"href":"https:\/\/www.bomclay.com\/index.php\/wp-json\/wp\/v2\/pages\/33\/revisio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